Contact us
We're here, and we actually reply.
Questions about a treatment, an order, or your plan — reach a real person any time, day or night.
Send a message
Tell us what you need
A few details up front means we can answer properly on the first reply.
Support hours
Already a member?
Refills, dosage questions, and messages to your provider all live in the member portal — it's the fastest route to a clinical answer.
Everlife is not for emergencies. If you're experiencing a medical emergency, call 911 or go to your nearest emergency room.
Common questions
Answers before you ask
Our support team is available 24/7, and emails are always answered within 24 hours. Include your order number if it's about a shipment.
Clinical questions go to a licensed provider, not a support agent. Message your provider in the member portal for anything about dosage or side effects.
Log in and open the manage billing tab, or email us. Reach out at least 48 hours before your next payment date to avoid being charged or shipped.
You'll get a tracking number by email as soon as your order ships. Packages typically arrive in two to five days, in discreet packaging.
You're eligible for a full refund if you cancel before your telehealth appointment, or if treatment isn't approved. Email us for anything else.
We don't bill insurance, which keeps pricing flat and transparent. Most treatments and labs are HSA/FSA eligible, and we can send an itemized receipt.
Contact us
We're here, and we
actually reply.
Questions about a treatment, an order, or your plan — reach a real person any time, day or night. Clinical questions go straight to a licensed provider.
Send a message
Tell us what you need
A few details up front means we can answer properly on the first reply.
Common questions
Answers before you ask
The questions our support team hears most often.
Our support team is available 24/7, and every email is answered within 24 hours. If your question is about an order already in transit, include your order number and we can usually resolve it in a single reply.
Clinical questions go to a licensed provider, not a support agent. Message your provider through the member portal and they'll respond directly; our support team handles billing, shipping, and account changes.
Log in and open the manage billing tab, or email us. To avoid being charged or shipped, reach out at least 48 hours before your next payment date.
You'll get a tracking number by email as soon as your order ships. Packages typically arrive in two to five days via USPS, FedEx, or UPS, in discreet packaging with no clinical branding.
Yes — you're eligible for a full refund if you cancel before your telehealth appointment, or if treatment isn't approved. For anything else, email us and we'll look at your specific situation.
We don't bill insurance, which is how pricing stays flat and transparent. Most treatments and labs are HSA/FSA eligible, and we can provide an itemized receipt for reimbursement.
Everlife operates through licensed providers across the U.S. Availability varies slightly by state and by treatment — the intake will tell you before you pay whether we can serve your state.